Workday Frequently Asked Questions

Please refer to the Frequently Asked Questions (FAQ's) below for information about the transition from our current legacy systems (i.e., ADIN, AccessPlus, and uAchieve) to Workday? If you don't see a question and answer addressed in the list below, please e-mail registrar@iastate.edu.

Students

Default Search

I am a student and an employee. How do I default my account in WD to default to my student profile?
- Please refer to the Workday 101 for Students KBA.

Onboarding

What is Onboarding, and how do I complete it?
- If you are a new student, please refer to the New Student Onboarding KBA and demonstration video.
- If you are a continuing student, please refer to the Continuing Student Onboarding KBA and demonstration video.

Academic Record Review Hold

I have an Academic Record Review (Transcript) hold on my Active Holds. Does this impact my registration?
- No. The Academic Record Review hold is not a registration hold and no action is required by the student.
  - It is a transcript hold that will prevent an official transcript from being processed until the Student Academic Records team reviews the record to ensure correct academic statistics, such as GPA and Total Hours. It does not prevent the student from ordering a transcript, but pauses the processing until the review is complete. Once the record is reviewed, the hold will be released and the transcript order completed.
  - The records team is also work through the records that have these holds as part of the ongoing data clean up project.

Registration

How do I locate my student registration appointment day and time?
- Please refer to the View Registration Appointment KBA.
How do I create and view a saved schedule?
- Please refer to the Saved Schedule KBA

Program of Study Changes for New Fall 2024 Students

Program of Study changes for students who are new for fall 2024: students may initiate the POS change in their Admissions My Account.
- This process should be used for new fall 2024 students after matriculation (appear as a student in Workday) until the Friday before fall classes begin.
- After the first day of classes students and advisors should use the curriculum change form.

Summer 2024 Courses for Pre-requisite Requirements

Most summer registrations will not be available in Workday during the registration period to satisfy pre-requisite requirements automatically.
- If registered for an ISU summer 2024 course that fulfills a pre-requisite requirement for a fall 2024 course, Request Course Section Pre-requisite Override and provide documentation of registration to the advisor.

APR Course Substitutions vs Pre-requisite Requirements/Overrides

Course overrides done in the APR do not impact pre-requisite requirements
- If a course that satisfies a prerequisite requirement is overridden in the APR with a course that does not satisfy the pre-requisite requirement, the student will still need to either meet the pre-requisite requirement with courses taken or in-progress, or Request Course Section Prerequisite Override (token).

Reassign Registrations

Concurrent or Graduate Students may request to move a course from one record to another record- requires approval.
- Reassigning registrations can be done at anytime.
- Students should use multiple Saved Schedules to ensure courses are registered to the correct academic record at registration.

Internal Articulation

Concurrent or Graduate Students may request a course to articulate to two academic records- requires approval.
- Internal articulations can only be processed after grades are posted.

Third Party Permissions

How do I grant permissions to a Third Party User?
- Please refer to the Manage Friends and Family Third Party Permissions KBA.

Enrollment Verification Letters

Current students should use National Student Clearinghouse self-service for spring and summer enrollment verification via AccessPlus>Enrollment Cert.
Use the Verification Request Letter (PDF) and email to verifications@iastate.edu for verfication letters with more information.
Enrollment verification will be available in Workday in late summer for fall 2024 enrollment.

Transcripts and Grade Reports

Official transcripts can always be requested by the student via Parchment, our transcript services provider.
Students may initiate an official transcript request via AccessPlus>Grades&Transcripts>Order Offcl Trnscript through August 2024.
Unofficial Transcripts will continue to be available via AccessPlus>Grades&Transcripts>View Unoffcl Trnscrpt through August 2024.
Grade Reports will continue to be available via AccessPlus>Grades&Transcripts>View Grade Report through August 2024.

Profile Picture

Students are currently unable to choose their own photo for use in Workday. Students who wish to change their photo will need to visit the ID Card Office and pay the $25 replacement card fee to do so. Please visit the ID Card Office website for additional details.

Apply for Program Completion (Apply for Graduation)

Spring and Summer 2024: Students will apply for graduation in AccessPlus
Fall 2024: Students will apply for program completion in Workday

Faculty and Staff

	Workday Transition Timing Notes	Procedural Details
Academic Requirement Overrides / Degree Audit Adjustments	The DAAF should only be used for spring and summer 2024 graduates. Students who are continuing fall 2024 and beyond should have all academic requirement overrides (exceptions) submitted in Workday.	Instructions can be found here: https://iastate.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0022866
Academic Requirement Effective Date Overrides (Catalog Year Changes)	These entries from ADIN will be replicated by the Office of the Registrar team in Workday through summer 2024.	Catalog changes for undergraduate and professional students should continue to be made in ADIN using the DR/US menu.
Expected Completion Date Changes (Graduation Term Changes)	These entries from ADIN will be replicated by the Office of the Registrar team in Workday through summer 2024	Graduation term changes for undergraduate and professional students should continue to be made in ADIN using the DR/US menu.
APR Course Substitutions vs Pre-requisite Requirements/Overrides		Course overrides done in the APR do not impact pre-requisite requirements. If a course that satisfies a prerequisite requirement is overridden in the APR with a course that does not satisfy the pre-requisite requirement, the student will still need to either meet the pre-requisite requirement with courses taken or in-progress, or Request Course Section Prerequisite Override (token).
Reassign Registrations	Reassigning registrations can be done at anytime.	Concurrent or Graduate Students may request to move a course from one record to another record- requires approval. Students should use multiple Saved Schedules to ensure courses are registered to the correct academic record at registration.
Internal Articulation	Internal articulations can only be processed after grades are posted.	Concurrent or Graduate Students may request a course to articulate to two academic records- requires approval.
Summer 2024 Courses for Pre-requisite Requirements	Most summer registrations will not be available in Workday during the registration period to satisfy pre-requisite requirements automatically. Summer 2024 course registrations will be updated in Workday at specific points in time as part of catch-up conversion.	Students should: Request Course Section Pre-requisite Override and provide documenation of registration to their advisor. Advisors, Departments, Colleges can review summer 2024 registrations in legacy system to verify for approval. With documentation or verification of satisfying the pre-requisite requirement, colleges can manually register the student in the course or assign a pre-requisite override.
Program of Study Changes (Major/Curriculum Changes)	Program of Study (Major/Curriculum) Changes will continue to be done via legacy processes until further notice.	These will be dual-entered into Workday by the Academic Records team.
Program of Study Changes New Fall 2024 Students	This process should used for new F24 students after matriculation until the Friday before fall classes begin.	Program of Study changes for students who are new for fall 2024: the student may initiate the POS change in their Admissions My Account.
Grade Processing- Interim (Midterm) and Final grade processing	Interim (Midterm) and Final Grade processing for spring and summer 2024 will continue in Canvas and AccessPlus.	Please refer to the Grade Processing website for current information.
Grade Changes	For terms prior to Fall 2024, continue to use the Grade Report to the Registrar form in AccessPlus>Faculty/Advisor>Registrar Forms, link also available in Workday. Grade changes for Fall 2024 going forward will be done in Workday. From the Teaching Dashboard, choose Change Grade for Student.
Class Lists	Class lists continue to be in AccessPlus for spring and summer 2024 classes. Class lists for fall 2024 will be in Workday.
Student Separation (cancellation, institutional withdrawal, leave of absence)	Students or staff may initiate a student separation request in Workday.
Transcripts and Grade Reports	Transcripts and Grade Reports will continue to be out of the legacy system into October 2024.